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reference process · revenue-operations · 17 activities · 10 on the roster

Write a Routing Rule

Somebody has to decide who gets what. This process turns that decision into a rule that is written in plain words, argued with by the people it routes to, tested against work that already happened, and then built into the system that actually delivers the work. The rule carries the clock it promises and the fallback for anything it does not match. It is published at a version where every seller and manager can read it, because a routing rule nobody can see is indistinguishable from an accident. The run closes when the rule is live and its first week has been watched.

The activities

What happens in a run

17 activities from somebody asks who should get this work to the rule is live, published and holding, one of them a gate a person has to sign. Drag the diagram to move along it.

Write a Routing Rulesomebody asks who should get this work → the rule is live, published and holding
the fields cannot carry the rulea queue cannot hold the volumethe receivers do not accept itthe replay sends work to the wrong ownerchanges requestedthe live batch lands elsewherethe rule is wrong in the same way twicesomebody asks who should get this work1Take in the Routing Quest…what work needs a rule, and whyit needs one now2Read How Work Is Routed N…the rule in force today, andwhere it sends work3Name Who Should Get Whatthe answer said out loud,before any syntax4Read the Fields the Rule …which fields the rule reads,and who writes them5Check the Data Holds Upcoverage and accuracy of everyfield the rule uses6Write the Rule in Plain W…the rule a seller can readwithout being trained7Set the Order and the Fal…which clause wins, and where anunmatched item goes8Set the Clock the Rule Pr…how fast the receiver must acton what it gets9Check It Against Capacitywhether the receiving queuescan hold the volume10Show It to the People It …sellers and managers read therule and argue with it11Replay It Against Past Wo…recent records run through therule, and where they land12Get the Rule Approveda named person signs the ruleat a versiona person signs · never an agent13Implement the Rulethe rule configured where thework is delivered14Verify It in the Live Sys…a small live batch lands wherethe rule says15Publish the Rule Where Pe…the rule posted at its version,open to everyone16Announce What Changeswho is told, and what isdifferent for them17Watch the First Weekearly misroutes and clockmisses under the new rulethe rule is live, published and holding
The roster this process needs
routing-keeper 12 analytics 5 sales manager 4 data-steward 3 response-clock-monitor 2 lead-scorer 2 revenue operations lead 1 seller 1 sales leadership 1 reporting-manager 1

Hover a name to see the activities it holds. A dashed one is a person, and stays one.

The document

The document, with the blanks marked

Everything in amber is yours to fill in: who owns it, when it takes effect, which platforms, which numbers, and who holds each activity. Everything else is the process, and it is the same wherever it is run.

PROCESS: write a routing rule          id: <team>/write-a-routing-rule   v1
from: ref/rev/write-a-routing-rule v1
owner: <who>                           effective: <date>
trigger: somebody asks who should get a kind of work, or <your review
         cadence> reopens a rule already in force
         watch: record=<a routing question> system=<the rule register>
                change=<somebody asks who should get a kind of work>
         or watch: every=<your review cadence>
concurrency: runs may overlap - one rule is one run, and <how many>
             rules over the same queue are never changed at once
goal: a rule the people it routes to have read, tested against past
      work, live in <the system that delivers the work>, and published
      at a version
phases:
  take-in-question   - human: write down what work needs a rule, who is
                       asking, and what goes wrong today without one
                       owner: routing-keeper      after: trigger
                       automation: <level>
  read-current       - runs collect-and-report: the rule in force, where
                       it sends work, and the volume it moves per
                       <period>
                       owner: routing-keeper      after: take-in-question
                       by: <days>                 automation: <level>
  name-who-gets-what - convenes decide-and-announce: <who> says who
                       should get what, in sentences, before anybody
                       writes a condition
                       owner: <your sales manager role>
                       after: read-current
                       by: <days>                 automation: <level>
  read-fields        - runs collect-and-report: every field the rule
                       would read, the system it lives in, and who
                       writes it
                       owner: data-steward
                       after: name-who-gets-what
                       automation: autonomous
  check-data         - runs assessment: how often each field is filled,
                       how often it is right, and how fast it goes stale
                       owner: data-steward        after: read-fields
                       by: <days>                 automation: <level>
  write-rule         - human: the rule written as <how many> plain
                       sentences a seller can read without training
                       owner: routing-keeper      after: check-data
                       by: <days>                 automation: <level>
  set-order          - human: which clause wins when two match, and the
                       named owner every unmatched item goes to
                       owner: routing-keeper      after: write-rule
                       automation: <level>
  set-clock          - convenes decide-and-announce: how long the
                       receiver has to act, promised to <whom>
                       owner: response-clock-monitor
                       after: set-order
                       automation: <level>
  check-capacity     - runs assessment: the volume each clause sends,
                       set against what each receiving queue holds today
                       owner: routing-keeper      after: set-order
                       automation: <level>
  show-to-receivers  - convenes briefing: the sellers and managers the
                       rule routes to read it and say where it is wrong
                       owner: routing-keeper
                       after: set-clock + check-capacity
                       by: <days>                 automation: <level>
  replay-past-work   - runs assessment: <how many> records from the last
                       <period> run through the rule, and every record
                       where the rule disagrees with what happened
                       owner: lead-scorer         after: show-to-receivers
                       by: <days>                 automation: <level>
  approve-rule       - convenes approval: <who> signs the rule at a
                       version, with the replay attached
                       owner: <your sales leadership role>
                       after: replay-past-work
                       by: <days>                 automation: never
  implement-rule     - system: the approved rule configured in <the
                       system that delivers the work>, with the version
                       recorded against the configuration
                       owner: routing-keeper      after: approve-rule
                       by: <days>                 automation: supervised
  verify-live        - runs assessment: the first <how many> live items
                       checked against where the rule says they go
                       owner: routing-keeper      after: implement-rule
                       automation: <level>
  publish-rule       - system: the rule at its version posted where
                       every person it routes to can read it
                       owner: routing-keeper      after: verify-live
                       automation: autonomous
  announce-change    - convenes decide-and-announce: who is told, on
                       which channel, and what is different for them
                       owner: routing-keeper      after: publish-rule
                       by: <days>                 automation: <level>
  watch-first-week   - runs collect-and-report: misroutes reported and
                       clocks missed under the new rule, for <how long>
                       owner: response-clock-monitor
                       after: announce-change
                       by: <days>                 automation: <level>
run-scoped:
  landing  - runs collect-and-report          owner: analytics
             every: <cadence>
             from: implement-rule   until: run close
  register - runs allocate-and-reconcile      owner: routing-keeper
             from: approve-rule     until: run close
handoffs:
  take-in-question -> read-current [routing-question]: the work the rule
    has to place, and the reason the current answer is not good enough
  read-current -> name-who-gets-what [rule-in-force]: the rule in force,
    written out in full, and the volume each of its branches actually
    moves
  name-who-gets-what -> read-fields [who-gets-what]: who should get
    what, in sentences, with the disagreements that were settled and by
    whom
  read-fields -> check-data [fields-and-owners]: every field the rule
    would read, its system, and the person or agent that writes it
  check-data -> write-rule [field-quality]: fill rate, accuracy and
    staleness per field, and any field the rule may not depend on with
    the reason
  write-rule -> set-order [draft-rule]: the rule in plain sentences, at
    a draft version
  set-order -> set-clock [order-and-fallback]: the precedence between
    clauses and the named owner for anything unmatched
  set-order -> check-capacity [clauses-to-count]: the same clauses, so
    the volume each one sends can be counted
  set-clock -> show-to-receivers [promised-clock]: the clock the rule
    promises, and who it is promised to
  check-capacity -> show-to-receivers [queue-volumes]: the volume per
    queue against what that queue holds, and every queue that would go
    over
  show-to-receivers -> replay-past-work [receiver-objections]: the rule
    as the receivers read it, with every objection written down and
    answered
  replay-past-work -> approve-rule [replay-result]: where the rule sends
    <how many> past records, and every record it would have sent
    elsewhere
  approve-rule -> implement-rule [signed-rule]: the signed rule at a
    version, and the name of the person who signed it
  implement-rule -> verify-live [configuration]: the configuration as
    built, and the rule version it was built from
  verify-live -> publish-rule [live-verification]: the live items
    checked, and where each one landed against where the rule said
  publish-rule -> announce-change [published-rule]: the address the rule
    is readable at, and its version
  announce-change -> watch-first-week [announcement-record]: who was
    told, when, and on which channel
deviations:
  check-data -> name-who-gets-what [fields-cannot-carry]: the fields
    cannot carry the rule, so who gets what is said again against fields
    that do hold up
  check-capacity -> set-order [queue-over-capacity]: a receiving queue
    cannot hold the volume a clause sends, so the order and the fallback
    are set again
  show-to-receivers -> write-rule [receivers-refuse]: the receivers do
    not accept the rule, so it is written again with their objections
    recorded
  replay-past-work -> write-rule [replay-disagrees]: the replay sends
    past work to a different owner than it actually went to
  approve-rule -> write-rule [approval-requests-changes]: approval comes
    back with changes, and the changed rule is replayed again before it
    returns for signature
  verify-live -> implement-rule [live-batch-misroutes]: the live batch
    lands somewhere the rule does not say, so the configuration is built
    again
  watch-first-week -> write-rule [same-fault-twice]: the rule is wrong
    in the same way twice in the first week, which is a rule problem
bindings:
  roster:  <the agent claiming routing-keeper> ·
           <the agent claiming data-steward> ·
           <who names who gets what> ·
           <who signs the rule> ·
           <the receivers who read the draft>
  systems: <the system that delivers the work> (write),
           the CRM (read), the rule register (write),
           the published rule page (write),
           the announcement channel (write)
  data:    <your territory map> <version>, <your segment definitions>
           <version>, <your response time promise>, the rule register
policy:
  a rule that has not been read by the people it routes to is not
    approved
  a rule that depends on a field <your fill rate floor> of records do
    not carry is not approved
  every rule names where an unmatched item goes, and the fallback is a
    person, never a queue nobody owns
  the rule is published in plain words at the same version it runs at,
    and the published copy is the one people are held to
  a rule changes in the live system only after it is signed, and the
    signature names a version
  changing a live rule without a run is not allowed, including <your
    emergency exception>, which is written up as a run afterwards
measures:
  cycle time: <target> from the question to the rule being live
  coverage: <target> share of routed work matched by a named clause
            rather than the fallback
  volume: <rules written or changed per period>
  quality gate: the replay disagrees with actual ownership on no more
                than <target> of past records before approval
Take it somewhere

Use this process in LangGraph

Paste this into an assistant that can read the web, such as Claude, ChatGPT or Cursor. It reads the specification and the current LangGraph documentation, then writes two files: the graph, and a note on what did not survive the translation. Read the note first. What a runtime cannot express is the part worth arguing about, and this process is a draft to argue with.

315 lines · the document is inside it, so nothing else is needed
Convert the business process below into a runnable LangGraph graph:
one Python file with a TypedDict state, a StateGraph, nodes, edges,
conditional edges and a checkpointer.

The document is a reference process written to the Agent Processes
specification. Read the specification before you start, because it defines
terms that look ordinary and are not:

  https://agentcatalog.com/spec/agent-processes

Sections 6 (the phase graph), 6.5.1 (exception edges), 6.7.1 (deviations),
7 (automation) and 8 (handoffs) are the ones this conversion turns on.

Then read the current documentation for the primitives you will need, rather
than relying on what you remember of the API:

  https://docs.langchain.com/oss/python/langgraph/interrupts
    interrupt() and Command(resume=), which is how a gate stops a run
  https://reference.langchain.com/python/langgraph/graph/state/StateGraph
    StateGraph, add_edge, add_conditional_edges, defer

WHAT THE DOCUMENT ASKS FOR

These hold wherever the process lands, and they matter more than style.

1. Each phase under `phases:` becomes one step, and keeps its name.

2. `after:` gives the edges. `after: a + b` is a join and waits for BOTH.
   Reading it as "either" is the defect the specification calls out by name.

3. Every handoff carries a key in square brackets. Each key becomes one field
   on the run's state, named exactly as the key with hyphens turned into
   underscores, and the sentence beside it becomes that field's comment. The key
   is the stable name; the sentence is prose that may be rewritten.

4. A phase MUST NOT begin before its inbound handoff exists. Where that is
   checkable, check it in the step rather than assuming it.

5. `automation: never` is a gate a person signs. The run stops there and does
   not continue until a person's decision comes back. Do not turn one into a
   notification, a log line, or an automatic transition, whatever the queue
   looks like.

6. Each line under `deviations:` is a backward or sideways edge, returning to
   the phase named on the right. The key in brackets names it, and that name
   belongs in the code.

7. A phase whose `after:` reads like "X or Y, whichever could not finish" is an
   exception edge: it is entered when those phases FAIL, not when they succeed.
   Do not wire it as an ordinary successor.

8. Anything in angle brackets is a blank the adopting organization fills in.
   Leave each one as a named constant at the top of the file with a TODO. Do not
   invent a value, a threshold or a date.

9. Record the document's `from:` line at the top of the file, so it says which
   reference process and which version it was generated from.

10. Run-scoped lines under `run-scoped:` are work that runs alongside the whole
    process rather than at one point in it, and a run may not close while one is
    unfinished. Say in the code what you did about them, including if the answer
    is that the runtime has nowhere to put them.

HOW THAT LOOKS IN LANGGRAPH

11. A phase is a node added with `add_node`, under the phase's own name.

12. The state is a TypedDict. Each handoff key is one field on it.

13. A join is the trap. `add_edge(["a", "b"], "c")` looks right and releases
    once: when a backward edge re-enters ONE arm, the joined node never runs
    again, and the run ends early reporting success rather than raising. Mark the
    joined node `defer=True` and re-check inside it that both inbound handoffs
    exist.

14. A gate is `interrupt()` inside the node, resumed with `Command(resume=...)`.
    The platform lets anything at all call resume, so require the resumed value to
    name a person and a date and refuse anything else. Say in the fidelity note
    that this proves only that whoever resumed typed a name, because
    `Command(resume=True)` from a scheduled job is indistinguishable from a person
    signing.

15. A deviation is `add_conditional_edges` with a routing function named after
    the key in brackets.

16. Pass a durable checkpointer rather than taking the in-memory default. The
    gates wait days, and the default loses every paused run on restart.

17. Leave every phase body unimplemented, raising until somebody registers an
    implementation. The automation level is a blank, so writing a body would
    answer on the adopter's behalf whether an agent may do that work.

Produce a second file alongside it, `FIDELITY.md`, and treat it as the more
important of the two. The code is for whoever builds this. The fidelity note
is for whoever has to decide whether this platform suits the process at all,
and that is usually a different person who will never read the code.

It has three parts.

**What came across.** Briefly: how many phases became steps, how many handoff
keys became state fields, which gates stop the run, which deviations became
edges. Counts and names, not reassurance.

**What did not, and what was done instead.** One entry per gap. For each one,
say what the document requires, what the platform can actually express, what
you did in its place, and what breaks if somebody later removes your
workaround. This last part matters most: a workaround nobody understands is a
workaround somebody deletes.

**What a person still has to decide.** The blanks are not a translation
failure, they are the point of a reference process, so list what has to be
filled in before this could run against anything real, and say which of those
choices the platform constrains.

Write it in plain English for somebody who has not read the specification, and
do not soften it. A translation of a reference process is a draft to argue
with, not a build artifact, and the honest account of what was lost is the most
useful thing you will produce.

Here is the process document.

```
PROCESS: write a routing rule          id: <team>/write-a-routing-rule   v1
from: ref/rev/write-a-routing-rule v1
owner: <who>                           effective: <date>
trigger: somebody asks who should get a kind of work, or <your review
         cadence> reopens a rule already in force
         watch: record=<a routing question> system=<the rule register>
                change=<somebody asks who should get a kind of work>
         or watch: every=<your review cadence>
concurrency: runs may overlap - one rule is one run, and <how many>
             rules over the same queue are never changed at once
goal: a rule the people it routes to have read, tested against past
      work, live in <the system that delivers the work>, and published
      at a version
phases:
  take-in-question   - human: write down what work needs a rule, who is
                       asking, and what goes wrong today without one
                       owner: routing-keeper      after: trigger
                       automation: <level>
  read-current       - runs collect-and-report: the rule in force, where
                       it sends work, and the volume it moves per
                       <period>
                       owner: routing-keeper      after: take-in-question
                       by: <days>                 automation: <level>
  name-who-gets-what - convenes decide-and-announce: <who> says who
                       should get what, in sentences, before anybody
                       writes a condition
                       owner: <your sales manager role>
                       after: read-current
                       by: <days>                 automation: <level>
  read-fields        - runs collect-and-report: every field the rule
                       would read, the system it lives in, and who
                       writes it
                       owner: data-steward
                       after: name-who-gets-what
                       automation: autonomous
  check-data         - runs assessment: how often each field is filled,
                       how often it is right, and how fast it goes stale
                       owner: data-steward        after: read-fields
                       by: <days>                 automation: <level>
  write-rule         - human: the rule written as <how many> plain
                       sentences a seller can read without training
                       owner: routing-keeper      after: check-data
                       by: <days>                 automation: <level>
  set-order          - human: which clause wins when two match, and the
                       named owner every unmatched item goes to
                       owner: routing-keeper      after: write-rule
                       automation: <level>
  set-clock          - convenes decide-and-announce: how long the
                       receiver has to act, promised to <whom>
                       owner: response-clock-monitor
                       after: set-order
                       automation: <level>
  check-capacity     - runs assessment: the volume each clause sends,
                       set against what each receiving queue holds today
                       owner: routing-keeper      after: set-order
                       automation: <level>
  show-to-receivers  - convenes briefing: the sellers and managers the
                       rule routes to read it and say where it is wrong
                       owner: routing-keeper
                       after: set-clock + check-capacity
                       by: <days>                 automation: <level>
  replay-past-work   - runs assessment: <how many> records from the last
                       <period> run through the rule, and every record
                       where the rule disagrees with what happened
                       owner: lead-scorer         after: show-to-receivers
                       by: <days>                 automation: <level>
  approve-rule       - convenes approval: <who> signs the rule at a
                       version, with the replay attached
                       owner: <your sales leadership role>
                       after: replay-past-work
                       by: <days>                 automation: never
  implement-rule     - system: the approved rule configured in <the
                       system that delivers the work>, with the version
                       recorded against the configuration
                       owner: routing-keeper      after: approve-rule
                       by: <days>                 automation: supervised
  verify-live        - runs assessment: the first <how many> live items
                       checked against where the rule says they go
                       owner: routing-keeper      after: implement-rule
                       automation: <level>
  publish-rule       - system: the rule at its version posted where
                       every person it routes to can read it
                       owner: routing-keeper      after: verify-live
                       automation: autonomous
  announce-change    - convenes decide-and-announce: who is told, on
                       which channel, and what is different for them
                       owner: routing-keeper      after: publish-rule
                       by: <days>                 automation: <level>
  watch-first-week   - runs collect-and-report: misroutes reported and
                       clocks missed under the new rule, for <how long>
                       owner: response-clock-monitor
                       after: announce-change
                       by: <days>                 automation: <level>
run-scoped:
  landing  - runs collect-and-report          owner: analytics
             every: <cadence>
             from: implement-rule   until: run close
  register - runs allocate-and-reconcile      owner: routing-keeper
             from: approve-rule     until: run close
handoffs:
  take-in-question -> read-current [routing-question]: the work the rule
    has to place, and the reason the current answer is not good enough
  read-current -> name-who-gets-what [rule-in-force]: the rule in force,
    written out in full, and the volume each of its branches actually
    moves
  name-who-gets-what -> read-fields [who-gets-what]: who should get
    what, in sentences, with the disagreements that were settled and by
    whom
  read-fields -> check-data [fields-and-owners]: every field the rule
    would read, its system, and the person or agent that writes it
  check-data -> write-rule [field-quality]: fill rate, accuracy and
    staleness per field, and any field the rule may not depend on with
    the reason
  write-rule -> set-order [draft-rule]: the rule in plain sentences, at
    a draft version
  set-order -> set-clock [order-and-fallback]: the precedence between
    clauses and the named owner for anything unmatched
  set-order -> check-capacity [clauses-to-count]: the same clauses, so
    the volume each one sends can be counted
  set-clock -> show-to-receivers [promised-clock]: the clock the rule
    promises, and who it is promised to
  check-capacity -> show-to-receivers [queue-volumes]: the volume per
    queue against what that queue holds, and every queue that would go
    over
  show-to-receivers -> replay-past-work [receiver-objections]: the rule
    as the receivers read it, with every objection written down and
    answered
  replay-past-work -> approve-rule [replay-result]: where the rule sends
    <how many> past records, and every record it would have sent
    elsewhere
  approve-rule -> implement-rule [signed-rule]: the signed rule at a
    version, and the name of the person who signed it
  implement-rule -> verify-live [configuration]: the configuration as
    built, and the rule version it was built from
  verify-live -> publish-rule [live-verification]: the live items
    checked, and where each one landed against where the rule said
  publish-rule -> announce-change [published-rule]: the address the rule
    is readable at, and its version
  announce-change -> watch-first-week [announcement-record]: who was
    told, when, and on which channel
deviations:
  check-data -> name-who-gets-what [fields-cannot-carry]: the fields
    cannot carry the rule, so who gets what is said again against fields
    that do hold up
  check-capacity -> set-order [queue-over-capacity]: a receiving queue
    cannot hold the volume a clause sends, so the order and the fallback
    are set again
  show-to-receivers -> write-rule [receivers-refuse]: the receivers do
    not accept the rule, so it is written again with their objections
    recorded
  replay-past-work -> write-rule [replay-disagrees]: the replay sends
    past work to a different owner than it actually went to
  approve-rule -> write-rule [approval-requests-changes]: approval comes
    back with changes, and the changed rule is replayed again before it
    returns for signature
  verify-live -> implement-rule [live-batch-misroutes]: the live batch
    lands somewhere the rule does not say, so the configuration is built
    again
  watch-first-week -> write-rule [same-fault-twice]: the rule is wrong
    in the same way twice in the first week, which is a rule problem
bindings:
  roster:  <the agent claiming routing-keeper> ·
           <the agent claiming data-steward> ·
           <who names who gets what> ·
           <who signs the rule> ·
           <the receivers who read the draft>
  systems: <the system that delivers the work> (write),
           the CRM (read), the rule register (write),
           the published rule page (write),
           the announcement channel (write)
  data:    <your territory map> <version>, <your segment definitions>
           <version>, <your response time promise>, the rule register
policy:
  a rule that has not been read by the people it routes to is not
    approved
  a rule that depends on a field <your fill rate floor> of records do
    not carry is not approved
  every rule names where an unmatched item goes, and the fallback is a
    person, never a queue nobody owns
  the rule is published in plain words at the same version it runs at,
    and the published copy is the one people are held to
  a rule changes in the live system only after it is signed, and the
    signature names a version
  changing a live rule without a run is not allowed, including <your
    emergency exception>, which is written up as a run afterwards
measures:
  cycle time: <target> from the question to the rule being live
  coverage: <target> share of routed work matched by a named clause
            rather than the fallback
  volume: <rules written or changed per period>
  quality gate: the replay disagrees with actual ownership on no more
                than <target> of past records before approval
```
Take it somewhere

Use this process in Microsoft Agent Framework

Paste this into an assistant that can read the web, such as Claude, ChatGPT or Cursor. It reads the specification and the current Agent Framework documentation, then writes two files: the workflow, and a note on what did not survive the translation. Read the note first. What a runtime cannot express is the part worth arguing about, and this process is a draft to argue with.

370 lines · the document is inside it, so nothing else is needed
Convert the business process below into a runnable Microsoft Agent Framework workflow:
one Python file with Executor classes, a WorkflowBuilder, typed edges,
request_info gates and durable checkpoint storage.

The document is a reference process written to the Agent Processes
specification. Read the specification before you start, because it defines
terms that look ordinary and are not:

  https://agentcatalog.com/spec/agent-processes

Sections 6 (the phase graph), 6.5.1 (exception edges), 6.7.1 (deviations),
7 (automation) and 8 (handoffs) are the ones this conversion turns on.

Then read the current documentation for the primitives you will need, rather
than relying on what you remember of the API:

  https://learn.microsoft.com/en-us/agent-framework/workflows/human-in-the-loop
    ctx.request_info, @response_handler, and answering a parked run later
  https://learn.microsoft.com/en-us/agent-framework/workflows/checkpoints
    what a checkpoint holds, and allowed_checkpoint_types
  https://learn.microsoft.com/en-us/agent-framework/concepts/workflows/edges
    add_edge with condition, add_fan_in_edges, add_switch_case_edge_group
  https://learn.microsoft.com/en-us/agent-framework/concepts/workflows/state
    ctx.set_state and ctx.get_state as they actually are today

WHAT THE DOCUMENT ASKS FOR

These hold wherever the process lands, and they matter more than style.

1. Each phase under `phases:` becomes one step, and keeps its name.

2. `after:` gives the edges. `after: a + b` is a join and waits for BOTH.
   Reading it as "either" is the defect the specification calls out by name.

3. Every handoff carries a key in square brackets. Each key becomes one field
   on the run's state, named exactly as the key with hyphens turned into
   underscores, and the sentence beside it becomes that field's comment. The key
   is the stable name; the sentence is prose that may be rewritten.

4. A phase MUST NOT begin before its inbound handoff exists. Where that is
   checkable, check it in the step rather than assuming it.

5. `automation: never` is a gate a person signs. The run stops there and does
   not continue until a person's decision comes back. Do not turn one into a
   notification, a log line, or an automatic transition, whatever the queue
   looks like.

6. Each line under `deviations:` is a backward or sideways edge, returning to
   the phase named on the right. The key in brackets names it, and that name
   belongs in the code.

7. A phase whose `after:` reads like "X or Y, whichever could not finish" is an
   exception edge: it is entered when those phases FAIL, not when they succeed.
   Do not wire it as an ordinary successor.

8. Anything in angle brackets is a blank the adopting organization fills in.
   Leave each one as a named constant at the top of the file with a TODO. Do not
   invent a value, a threshold or a date.

9. Record the document's `from:` line at the top of the file, so it says which
   reference process and which version it was generated from.

10. Run-scoped lines under `run-scoped:` are work that runs alongside the whole
    process rather than at one point in it, and a run may not close while one is
    unfinished. Say in the code what you did about them, including if the answer
    is that the runtime has nowhere to put them.

HOW THAT LOOKS IN MICROSOFT AGENT FRAMEWORK

11. Write for Python, and read those pages before writing a line. This API has
    moved: `set_shared_state`, `RequestInfoExecutor`, `RequestInfoMessage` and
    `send_responses_streaming` are all in the training data and none of them exist
    any more. The .NET workflow API differs in kind rather than in spelling, so a
    file written for one does not port by renaming.

12. A phase is a class deriving from `Executor` whose `super().__init__(id=...)`
    takes the phase name verbatim. The id is not cosmetic: a checkpoint stores a
    signature over the topology and the executor ids, so an id built from a run, a
    timestamp or a counter cannot be resumed into.

13. Give each phase a `@handler` method and move work on with
    `await ctx.send_message(...)`. A handler that returns without sending is a dead
    end: the branch stops, the run converges, and it reports success. So a phase
    you are deliberately leaving unimplemented must still send a placeholder
    onward. Do not stub with `raise NotImplementedError`, which fails the run
    instead of leaving it runnable.

14. `after: a` is `builder.add_edge(a, b)`. `after: a + b` is
    `builder.add_fan_in_edges([a, b], target)`, and the target's handler must be
    annotated `list[T]`, because a fan-in delivers one aggregated list rather than
    the separate messages. A handler typed for the single value is dropped as a
    mismatch with nothing raised.

15. The join is the trap here, and it is the opposite of LangGraph's. The
    barrier re-arms: it clears its buffer when it fires and then demands a fresh
    message from every source. So a deviation that re-enters ONE arm parks the
    run forever waiting for an arm that will not run again, and the workflow ends
    IDLE reporting success. Wherever a deviation re-enters one arm of a join,
    replace the barrier with an ordinary edge from each arm into a small executor
    that records each arrival with `ctx.set_state` and only forwards when every
    expected key is present, and say in a comment that putting `add_fan_in_edges`
    back reintroduces the stall.

16. A phase that is both a join target and a deviation target needs two
    handlers, one annotated `list[T]` for the barrier and one annotated `T` for the
    backward message. Write only the list handler and every backward edge into it
    is discarded as a type mismatch, silently.

17. `automation: never` is `await ctx.request_info(request_data=...,
    response_type=...)` inside the phase, answered by a `@response_handler` on the
    same executor whose annotations match those exact types. The run parks at
    `IDLE_WITH_PENDING_REQUESTS` and the host answers with
    `workflow.run(stream=True, responses={request_id: value})`. If no handler
    matches the pair, the framework logs a warning and parks anyway, so the gate
    reads as working right up until somebody asks why the approval did not take.

18. A gate is only a gate if the wait survives a restart, so pass
    `checkpoint_storage=FileCheckpointStorage(...)` to the builder. Checkpointing
    is off by default and `InMemoryCheckpointStorage` reads as configured while
    persisting nothing. Register every handoff payload type in
    `allowed_checkpoint_types`, or the first restore raises. Anything an executor
    keeps as an instance attribute is absent after a restore unless you export it
    from `on_checkpoint_save` and read it back in `on_checkpoint_restore`, and it
    comes back empty rather than missing.

19. Each line under `deviations:` is `builder.add_edge(source, earlier,
    condition=fn)` with `fn` named after the key. Cycles are legal and unchecked,
    but raise `max_iterations` well above its default of 100, because several live
    cycles will exhaust a budget sized for a straight line and fail with a message
    about convergence that reads like a broken graph. Keep the ordinary forward
    edge unconditional and add each deviation beside it: a condition that returns
    false is dropped with no event, so a forward path expressed as a condition
    dies silently on every normal run, which is most of them.

20. Handoff values go in `ctx.set_state(key, value)` and come back from
    `ctx.get_state(key)`, untyped and unchecked. A write is visible to its writer
    at once and to everyone else only in the next superstep, and two writers of one
    key in a superstep keep the last write. Never read a key in the same superstep
    another phase wrote it.

21. There are no timers, no deadlines and no scheduled wakes. Nothing in
    `run-scoped:` becomes an executor and `by:` has no expression at all, so write
    them as comments naming where they start and stop, and say plainly in the
    fidelity note that a run can close over an unfinished run-scoped line. Do not
    fake a deadline with a sleep inside a handler, which blocks the whole superstep
    barrier, and never let an expiring wait release a gate.

Produce a second file alongside it, `FIDELITY.md`, and treat it as the more
important of the two. The code is for whoever builds this. The fidelity note
is for whoever has to decide whether this platform suits the process at all,
and that is usually a different person who will never read the code.

It has three parts.

**What came across.** Briefly: how many phases became steps, how many handoff
keys became state fields, which gates stop the run, which deviations became
edges. Counts and names, not reassurance.

**What did not, and what was done instead.** One entry per gap. For each one,
say what the document requires, what the platform can actually express, what
you did in its place, and what breaks if somebody later removes your
workaround. This last part matters most: a workaround nobody understands is a
workaround somebody deletes.

**What a person still has to decide.** The blanks are not a translation
failure, they are the point of a reference process, so list what has to be
filled in before this could run against anything real, and say which of those
choices the platform constrains.

Write it in plain English for somebody who has not read the specification, and
do not soften it. A translation of a reference process is a draft to argue
with, not a build artifact, and the honest account of what was lost is the most
useful thing you will produce.

Here is the process document.

```
PROCESS: write a routing rule          id: <team>/write-a-routing-rule   v1
from: ref/rev/write-a-routing-rule v1
owner: <who>                           effective: <date>
trigger: somebody asks who should get a kind of work, or <your review
         cadence> reopens a rule already in force
         watch: record=<a routing question> system=<the rule register>
                change=<somebody asks who should get a kind of work>
         or watch: every=<your review cadence>
concurrency: runs may overlap - one rule is one run, and <how many>
             rules over the same queue are never changed at once
goal: a rule the people it routes to have read, tested against past
      work, live in <the system that delivers the work>, and published
      at a version
phases:
  take-in-question   - human: write down what work needs a rule, who is
                       asking, and what goes wrong today without one
                       owner: routing-keeper      after: trigger
                       automation: <level>
  read-current       - runs collect-and-report: the rule in force, where
                       it sends work, and the volume it moves per
                       <period>
                       owner: routing-keeper      after: take-in-question
                       by: <days>                 automation: <level>
  name-who-gets-what - convenes decide-and-announce: <who> says who
                       should get what, in sentences, before anybody
                       writes a condition
                       owner: <your sales manager role>
                       after: read-current
                       by: <days>                 automation: <level>
  read-fields        - runs collect-and-report: every field the rule
                       would read, the system it lives in, and who
                       writes it
                       owner: data-steward
                       after: name-who-gets-what
                       automation: autonomous
  check-data         - runs assessment: how often each field is filled,
                       how often it is right, and how fast it goes stale
                       owner: data-steward        after: read-fields
                       by: <days>                 automation: <level>
  write-rule         - human: the rule written as <how many> plain
                       sentences a seller can read without training
                       owner: routing-keeper      after: check-data
                       by: <days>                 automation: <level>
  set-order          - human: which clause wins when two match, and the
                       named owner every unmatched item goes to
                       owner: routing-keeper      after: write-rule
                       automation: <level>
  set-clock          - convenes decide-and-announce: how long the
                       receiver has to act, promised to <whom>
                       owner: response-clock-monitor
                       after: set-order
                       automation: <level>
  check-capacity     - runs assessment: the volume each clause sends,
                       set against what each receiving queue holds today
                       owner: routing-keeper      after: set-order
                       automation: <level>
  show-to-receivers  - convenes briefing: the sellers and managers the
                       rule routes to read it and say where it is wrong
                       owner: routing-keeper
                       after: set-clock + check-capacity
                       by: <days>                 automation: <level>
  replay-past-work   - runs assessment: <how many> records from the last
                       <period> run through the rule, and every record
                       where the rule disagrees with what happened
                       owner: lead-scorer         after: show-to-receivers
                       by: <days>                 automation: <level>
  approve-rule       - convenes approval: <who> signs the rule at a
                       version, with the replay attached
                       owner: <your sales leadership role>
                       after: replay-past-work
                       by: <days>                 automation: never
  implement-rule     - system: the approved rule configured in <the
                       system that delivers the work>, with the version
                       recorded against the configuration
                       owner: routing-keeper      after: approve-rule
                       by: <days>                 automation: supervised
  verify-live        - runs assessment: the first <how many> live items
                       checked against where the rule says they go
                       owner: routing-keeper      after: implement-rule
                       automation: <level>
  publish-rule       - system: the rule at its version posted where
                       every person it routes to can read it
                       owner: routing-keeper      after: verify-live
                       automation: autonomous
  announce-change    - convenes decide-and-announce: who is told, on
                       which channel, and what is different for them
                       owner: routing-keeper      after: publish-rule
                       by: <days>                 automation: <level>
  watch-first-week   - runs collect-and-report: misroutes reported and
                       clocks missed under the new rule, for <how long>
                       owner: response-clock-monitor
                       after: announce-change
                       by: <days>                 automation: <level>
run-scoped:
  landing  - runs collect-and-report          owner: analytics
             every: <cadence>
             from: implement-rule   until: run close
  register - runs allocate-and-reconcile      owner: routing-keeper
             from: approve-rule     until: run close
handoffs:
  take-in-question -> read-current [routing-question]: the work the rule
    has to place, and the reason the current answer is not good enough
  read-current -> name-who-gets-what [rule-in-force]: the rule in force,
    written out in full, and the volume each of its branches actually
    moves
  name-who-gets-what -> read-fields [who-gets-what]: who should get
    what, in sentences, with the disagreements that were settled and by
    whom
  read-fields -> check-data [fields-and-owners]: every field the rule
    would read, its system, and the person or agent that writes it
  check-data -> write-rule [field-quality]: fill rate, accuracy and
    staleness per field, and any field the rule may not depend on with
    the reason
  write-rule -> set-order [draft-rule]: the rule in plain sentences, at
    a draft version
  set-order -> set-clock [order-and-fallback]: the precedence between
    clauses and the named owner for anything unmatched
  set-order -> check-capacity [clauses-to-count]: the same clauses, so
    the volume each one sends can be counted
  set-clock -> show-to-receivers [promised-clock]: the clock the rule
    promises, and who it is promised to
  check-capacity -> show-to-receivers [queue-volumes]: the volume per
    queue against what that queue holds, and every queue that would go
    over
  show-to-receivers -> replay-past-work [receiver-objections]: the rule
    as the receivers read it, with every objection written down and
    answered
  replay-past-work -> approve-rule [replay-result]: where the rule sends
    <how many> past records, and every record it would have sent
    elsewhere
  approve-rule -> implement-rule [signed-rule]: the signed rule at a
    version, and the name of the person who signed it
  implement-rule -> verify-live [configuration]: the configuration as
    built, and the rule version it was built from
  verify-live -> publish-rule [live-verification]: the live items
    checked, and where each one landed against where the rule said
  publish-rule -> announce-change [published-rule]: the address the rule
    is readable at, and its version
  announce-change -> watch-first-week [announcement-record]: who was
    told, when, and on which channel
deviations:
  check-data -> name-who-gets-what [fields-cannot-carry]: the fields
    cannot carry the rule, so who gets what is said again against fields
    that do hold up
  check-capacity -> set-order [queue-over-capacity]: a receiving queue
    cannot hold the volume a clause sends, so the order and the fallback
    are set again
  show-to-receivers -> write-rule [receivers-refuse]: the receivers do
    not accept the rule, so it is written again with their objections
    recorded
  replay-past-work -> write-rule [replay-disagrees]: the replay sends
    past work to a different owner than it actually went to
  approve-rule -> write-rule [approval-requests-changes]: approval comes
    back with changes, and the changed rule is replayed again before it
    returns for signature
  verify-live -> implement-rule [live-batch-misroutes]: the live batch
    lands somewhere the rule does not say, so the configuration is built
    again
  watch-first-week -> write-rule [same-fault-twice]: the rule is wrong
    in the same way twice in the first week, which is a rule problem
bindings:
  roster:  <the agent claiming routing-keeper> ·
           <the agent claiming data-steward> ·
           <who names who gets what> ·
           <who signs the rule> ·
           <the receivers who read the draft>
  systems: <the system that delivers the work> (write),
           the CRM (read), the rule register (write),
           the published rule page (write),
           the announcement channel (write)
  data:    <your territory map> <version>, <your segment definitions>
           <version>, <your response time promise>, the rule register
policy:
  a rule that has not been read by the people it routes to is not
    approved
  a rule that depends on a field <your fill rate floor> of records do
    not carry is not approved
  every rule names where an unmatched item goes, and the fallback is a
    person, never a queue nobody owns
  the rule is published in plain words at the same version it runs at,
    and the published copy is the one people are held to
  a rule changes in the live system only after it is signed, and the
    signature names a version
  changing a live rule without a run is not allowed, including <your
    emergency exception>, which is written up as a run afterwards
measures:
  cycle time: <target> from the question to the rule being live
  coverage: <target> share of routed work matched by a named clause
            rather than the fallback
  volume: <rules written or changed per period>
  quality gate: the replay disagrees with actual ownership on no more
                than <target> of past records before approval
```
Take it somewhere

Use this process in CrewAI Flows

Paste this into an assistant that can read the web, such as Claude, ChatGPT or Cursor. It reads the specification and the current CrewAI documentation, then writes two files: the flow, and a note on what did not survive the translation. Read the note first. What a runtime cannot express is the part worth arguing about, and this process is a draft to argue with.

375 lines · the document is inside it, so nothing else is needed
Convert the business process below into a runnable CrewAI Flow:
one Python file with a Pydantic state model, one Flow subclass, @start,
@listen, @router and a durable human feedback provider.

The document is a reference process written to the Agent Processes
specification. Read the specification before you start, because it defines
terms that look ordinary and are not:

  https://agentcatalog.com/spec/agent-processes

Sections 6 (the phase graph), 6.5.1 (exception edges), 6.7.1 (deviations),
7 (automation) and 8 (handoffs) are the ones this conversion turns on.

Then read the current documentation for the primitives you will need, rather
than relying on what you remember of the API:

  https://docs.crewai.com/en/concepts/flows
    Flow, @start, @listen, @router, and_, or_, state, kickoff, plot
  https://docs.crewai.com/en/learn/human-feedback-in-flows
    @human_feedback, the provider protocol, from_pending and resume
  https://docs.crewai.com/en/guides/flows/mastering-flow-state
    @persist and what persistence actually promises, which is less than it sounds

WHAT THE DOCUMENT ASKS FOR

These hold wherever the process lands, and they matter more than style.

1. Each phase under `phases:` becomes one step, and keeps its name.

2. `after:` gives the edges. `after: a + b` is a join and waits for BOTH.
   Reading it as "either" is the defect the specification calls out by name.

3. Every handoff carries a key in square brackets. Each key becomes one field
   on the run's state, named exactly as the key with hyphens turned into
   underscores, and the sentence beside it becomes that field's comment. The key
   is the stable name; the sentence is prose that may be rewritten.

4. A phase MUST NOT begin before its inbound handoff exists. Where that is
   checkable, check it in the step rather than assuming it.

5. `automation: never` is a gate a person signs. The run stops there and does
   not continue until a person's decision comes back. Do not turn one into a
   notification, a log line, or an automatic transition, whatever the queue
   looks like.

6. Each line under `deviations:` is a backward or sideways edge, returning to
   the phase named on the right. The key in brackets names it, and that name
   belongs in the code.

7. A phase whose `after:` reads like "X or Y, whichever could not finish" is an
   exception edge: it is entered when those phases FAIL, not when they succeed.
   Do not wire it as an ordinary successor.

8. Anything in angle brackets is a blank the adopting organization fills in.
   Leave each one as a named constant at the top of the file with a TODO. Do not
   invent a value, a threshold or a date.

9. Record the document's `from:` line at the top of the file, so it says which
   reference process and which version it was generated from.

10. Run-scoped lines under `run-scoped:` are work that runs alongside the whole
    process rather than at one point in it, and a run may not close while one is
    unfinished. Say in the code what you did about them, including if the answer
    is that the runtime has nowhere to put them.

HOW THAT LOOKS IN CREWAI FLOWS

11. Build a Flow, not a Crew. A Crew is a team of roles with no graph, no join,
    no persistence handle and no gate, and cannot express this document at all.
    Each phase is one method on a single `Flow` subclass, keeping its name with
    hyphens turned into underscores. A phase that genuinely needs role-based agents
    builds its own Crew inside its own method body, and the Flow stays the graph.

12. Declare the state as a Pydantic model bound as the type parameter,
    `class NegotiateTheAgreement(Flow[NegotiationState])`, and read and write
    `self.state.field`. Never use the untyped dict form: the handoff keys are this
    process's memory, and an untyped dict turns a misspelt key into a handoff that
    is silently absent. Keep the auto-injected `id` field, which is what every
    resume depends on.

13. `after: a` is `@listen(a)`. `after: a + b` is `@listen(and_(a, b))`. Never
    write `or_` where the document writes `+`.

14. Check every inbound handoff at the top of the method and raise if one is
    missing. `@listen` says when a method may run and says nothing about what is
    in hand when it does.

15. The join is the trap, and it is proven rather than theoretical. `and_()`
    empties its accumulator the moment it fires, so re-entering BOTH arms works
    forever, and re-entering ONE arm after it has fired leaves it holding a single
    trigger and waiting for the other for good. The cascade drains, CrewAI prints
    that the flow completed, and `kickoff()` returns normally. So for any joining
    phase that a deviation can send work back into, do not use `and_()` at all:
    make the join a `@router` that both arms trigger, which reads the state fields
    and emits its label only when every inbound handoff is present. A router is
    re-evaluated against durable state every time and is never suppressed by the
    once-fired set.

16. Do not write a phase as `@listen(or_(and_(a, b), "some_label"))`. There is
    one accumulator per listener, shared across every branch of its condition and
    wiped when any branch satisfies, so the label firing while the join is half
    full erases the arm that had already arrived.

17. `automation: never` is `@human_feedback(message=..., provider=...)` stacked
    under the method's `@listen`, with a provider whose `request_feedback` raises
    `HumanFeedbackPending`. The run then persists, returns that object from
    `kickoff()`, and a different process answers later with `from_pending(flow_id,
    persistence)` and `resume(text)`. Do not take the default `ConsoleProvider`,
    which calls `input()`: that gate exists only while somebody is watching a
    terminal, and a run started by a scheduler either hangs or takes an empty
    string.

18. Silence must not approve, and the platform's default is that it does. With
    `emit=[...]` set, an empty resume collapses to `default_outcome`, or to the
    first label when that is unset, with no model consulted and nobody named. Treat
    an empty or unrecognised answer as a refusal in your own router. And write the
    approver's name and the time onto the state yourself, because
    `HumanFeedbackResult` carries the text, the outcome and a timestamp but has no
    field for the person, which the specification requires.

19. Each line under `deviations:` is a `@router` named after the key, returning
    a label named after the same key, with the target subscribing as
    `@listen(or_(normal_trigger, "the_label"))`. Route rather than listen
    directly, because a router is re-evaluated on every cycle while a top-level
    `or_` listener is suppressed after it first fires.

20. An exception edge is a `try` and `except` around the failing phase's body,
    recording the failure on the state and emitting an exception label from a
    router. Wiring it as `@listen(or_(x, y))` fires when those phases SUCCEED, so
    the clearing phase would run on every healthy run.

21. An unimplemented phase is a method with the document's own sentence as its
    docstring and a bare `pass`, which is safe because listeners still fire on a
    `None` return. An unimplemented `@router` is not safe: returning `None` emits
    no label, every phase below it disappears from the run including the gates, and
    the flow reports success. A stub router must return a hard-coded label with a
    TODO beside it, or raise.

22. Turn persistence on with `@persist(SQLiteFlowPersistence(...))`, then treat
    every phase that performs a real act as something that will run twice.
    Persistence saves the state fields and nothing else, so a restart rehydrates
    the data and runs the graph again from `@start`: a flow that had already sent a
    written refusal sends a second one. Guard each acting phase with a state field
    it checks and sets.

23. There are no timers, no deadlines and no cadences, and `run-scoped:` has no
    counterpart at all. Put each `by:` value as a named constant, name the
    run-scoped lines in the module docstring as unimplemented obligations, and say
    in the fidelity note that no deadline in this document is enforced by anything.
    These absences produce no diagnostic whatsoever, which is exactly why they have
    to be written down.

Produce a second file alongside it, `FIDELITY.md`, and treat it as the more
important of the two. The code is for whoever builds this. The fidelity note
is for whoever has to decide whether this platform suits the process at all,
and that is usually a different person who will never read the code.

It has three parts.

**What came across.** Briefly: how many phases became steps, how many handoff
keys became state fields, which gates stop the run, which deviations became
edges. Counts and names, not reassurance.

**What did not, and what was done instead.** One entry per gap. For each one,
say what the document requires, what the platform can actually express, what
you did in its place, and what breaks if somebody later removes your
workaround. This last part matters most: a workaround nobody understands is a
workaround somebody deletes.

**What a person still has to decide.** The blanks are not a translation
failure, they are the point of a reference process, so list what has to be
filled in before this could run against anything real, and say which of those
choices the platform constrains.

Write it in plain English for somebody who has not read the specification, and
do not soften it. A translation of a reference process is a draft to argue
with, not a build artifact, and the honest account of what was lost is the most
useful thing you will produce.

Here is the process document.

```
PROCESS: write a routing rule          id: <team>/write-a-routing-rule   v1
from: ref/rev/write-a-routing-rule v1
owner: <who>                           effective: <date>
trigger: somebody asks who should get a kind of work, or <your review
         cadence> reopens a rule already in force
         watch: record=<a routing question> system=<the rule register>
                change=<somebody asks who should get a kind of work>
         or watch: every=<your review cadence>
concurrency: runs may overlap - one rule is one run, and <how many>
             rules over the same queue are never changed at once
goal: a rule the people it routes to have read, tested against past
      work, live in <the system that delivers the work>, and published
      at a version
phases:
  take-in-question   - human: write down what work needs a rule, who is
                       asking, and what goes wrong today without one
                       owner: routing-keeper      after: trigger
                       automation: <level>
  read-current       - runs collect-and-report: the rule in force, where
                       it sends work, and the volume it moves per
                       <period>
                       owner: routing-keeper      after: take-in-question
                       by: <days>                 automation: <level>
  name-who-gets-what - convenes decide-and-announce: <who> says who
                       should get what, in sentences, before anybody
                       writes a condition
                       owner: <your sales manager role>
                       after: read-current
                       by: <days>                 automation: <level>
  read-fields        - runs collect-and-report: every field the rule
                       would read, the system it lives in, and who
                       writes it
                       owner: data-steward
                       after: name-who-gets-what
                       automation: autonomous
  check-data         - runs assessment: how often each field is filled,
                       how often it is right, and how fast it goes stale
                       owner: data-steward        after: read-fields
                       by: <days>                 automation: <level>
  write-rule         - human: the rule written as <how many> plain
                       sentences a seller can read without training
                       owner: routing-keeper      after: check-data
                       by: <days>                 automation: <level>
  set-order          - human: which clause wins when two match, and the
                       named owner every unmatched item goes to
                       owner: routing-keeper      after: write-rule
                       automation: <level>
  set-clock          - convenes decide-and-announce: how long the
                       receiver has to act, promised to <whom>
                       owner: response-clock-monitor
                       after: set-order
                       automation: <level>
  check-capacity     - runs assessment: the volume each clause sends,
                       set against what each receiving queue holds today
                       owner: routing-keeper      after: set-order
                       automation: <level>
  show-to-receivers  - convenes briefing: the sellers and managers the
                       rule routes to read it and say where it is wrong
                       owner: routing-keeper
                       after: set-clock + check-capacity
                       by: <days>                 automation: <level>
  replay-past-work   - runs assessment: <how many> records from the last
                       <period> run through the rule, and every record
                       where the rule disagrees with what happened
                       owner: lead-scorer         after: show-to-receivers
                       by: <days>                 automation: <level>
  approve-rule       - convenes approval: <who> signs the rule at a
                       version, with the replay attached
                       owner: <your sales leadership role>
                       after: replay-past-work
                       by: <days>                 automation: never
  implement-rule     - system: the approved rule configured in <the
                       system that delivers the work>, with the version
                       recorded against the configuration
                       owner: routing-keeper      after: approve-rule
                       by: <days>                 automation: supervised
  verify-live        - runs assessment: the first <how many> live items
                       checked against where the rule says they go
                       owner: routing-keeper      after: implement-rule
                       automation: <level>
  publish-rule       - system: the rule at its version posted where
                       every person it routes to can read it
                       owner: routing-keeper      after: verify-live
                       automation: autonomous
  announce-change    - convenes decide-and-announce: who is told, on
                       which channel, and what is different for them
                       owner: routing-keeper      after: publish-rule
                       by: <days>                 automation: <level>
  watch-first-week   - runs collect-and-report: misroutes reported and
                       clocks missed under the new rule, for <how long>
                       owner: response-clock-monitor
                       after: announce-change
                       by: <days>                 automation: <level>
run-scoped:
  landing  - runs collect-and-report          owner: analytics
             every: <cadence>
             from: implement-rule   until: run close
  register - runs allocate-and-reconcile      owner: routing-keeper
             from: approve-rule     until: run close
handoffs:
  take-in-question -> read-current [routing-question]: the work the rule
    has to place, and the reason the current answer is not good enough
  read-current -> name-who-gets-what [rule-in-force]: the rule in force,
    written out in full, and the volume each of its branches actually
    moves
  name-who-gets-what -> read-fields [who-gets-what]: who should get
    what, in sentences, with the disagreements that were settled and by
    whom
  read-fields -> check-data [fields-and-owners]: every field the rule
    would read, its system, and the person or agent that writes it
  check-data -> write-rule [field-quality]: fill rate, accuracy and
    staleness per field, and any field the rule may not depend on with
    the reason
  write-rule -> set-order [draft-rule]: the rule in plain sentences, at
    a draft version
  set-order -> set-clock [order-and-fallback]: the precedence between
    clauses and the named owner for anything unmatched
  set-order -> check-capacity [clauses-to-count]: the same clauses, so
    the volume each one sends can be counted
  set-clock -> show-to-receivers [promised-clock]: the clock the rule
    promises, and who it is promised to
  check-capacity -> show-to-receivers [queue-volumes]: the volume per
    queue against what that queue holds, and every queue that would go
    over
  show-to-receivers -> replay-past-work [receiver-objections]: the rule
    as the receivers read it, with every objection written down and
    answered
  replay-past-work -> approve-rule [replay-result]: where the rule sends
    <how many> past records, and every record it would have sent
    elsewhere
  approve-rule -> implement-rule [signed-rule]: the signed rule at a
    version, and the name of the person who signed it
  implement-rule -> verify-live [configuration]: the configuration as
    built, and the rule version it was built from
  verify-live -> publish-rule [live-verification]: the live items
    checked, and where each one landed against where the rule said
  publish-rule -> announce-change [published-rule]: the address the rule
    is readable at, and its version
  announce-change -> watch-first-week [announcement-record]: who was
    told, when, and on which channel
deviations:
  check-data -> name-who-gets-what [fields-cannot-carry]: the fields
    cannot carry the rule, so who gets what is said again against fields
    that do hold up
  check-capacity -> set-order [queue-over-capacity]: a receiving queue
    cannot hold the volume a clause sends, so the order and the fallback
    are set again
  show-to-receivers -> write-rule [receivers-refuse]: the receivers do
    not accept the rule, so it is written again with their objections
    recorded
  replay-past-work -> write-rule [replay-disagrees]: the replay sends
    past work to a different owner than it actually went to
  approve-rule -> write-rule [approval-requests-changes]: approval comes
    back with changes, and the changed rule is replayed again before it
    returns for signature
  verify-live -> implement-rule [live-batch-misroutes]: the live batch
    lands somewhere the rule does not say, so the configuration is built
    again
  watch-first-week -> write-rule [same-fault-twice]: the rule is wrong
    in the same way twice in the first week, which is a rule problem
bindings:
  roster:  <the agent claiming routing-keeper> ·
           <the agent claiming data-steward> ·
           <who names who gets what> ·
           <who signs the rule> ·
           <the receivers who read the draft>
  systems: <the system that delivers the work> (write),
           the CRM (read), the rule register (write),
           the published rule page (write),
           the announcement channel (write)
  data:    <your territory map> <version>, <your segment definitions>
           <version>, <your response time promise>, the rule register
policy:
  a rule that has not been read by the people it routes to is not
    approved
  a rule that depends on a field <your fill rate floor> of records do
    not carry is not approved
  every rule names where an unmatched item goes, and the fallback is a
    person, never a queue nobody owns
  the rule is published in plain words at the same version it runs at,
    and the published copy is the one people are held to
  a rule changes in the live system only after it is signed, and the
    signature names a version
  changing a live rule without a run is not allowed, including <your
    emergency exception>, which is written up as a run afterwards
measures:
  cycle time: <target> from the question to the rule being live
  coverage: <target> share of routed work matched by a named clause
            rather than the fallback
  volume: <rules written or changed per period>
  quality gate: the replay disagrees with actual ownership on no more
                than <target> of past records before approval
```
Take it somewhere

Use this process in Google ADK

Paste this into an assistant that can read the web, such as Claude, ChatGPT or Cursor. It reads the specification and the current ADK documentation, then writes two files: the workflow, and a note on what did not survive the translation. Read the note first. What a runtime cannot express is the part worth arguing about, and this process is a draft to argue with.

366 lines · the document is inside it, so nothing else is needed
Convert the business process below into a runnable Google ADK workflow:
one Python file with a Workflow, nodes, routed edges, a JoinNode,
RequestInput gates and a persisting session service.

The document is a reference process written to the Agent Processes
specification. Read the specification before you start, because it defines
terms that look ordinary and are not:

  https://agentcatalog.com/spec/agent-processes

Sections 6 (the phase graph), 6.5.1 (exception edges), 6.7.1 (deviations),
7 (automation) and 8 (handoffs) are the ones this conversion turns on.

Then read the current documentation for the primitives you will need, rather
than relying on what you remember of the API:

  https://adk.dev/graphs/routes/
    nodes, tuple chains, Event(route=), JoinNode, back-edges
  https://adk.dev/graphs/human-input/
    RequestInput and the rerun_on_resume handoff
  https://adk.dev/runtime/resume/
    ResumabilityConfig, resuming by invocation id, at-least-once tools
  https://adk.dev/graphs/data-handling/
    Event.output against state, and the selector syntax in instructions

WHAT THE DOCUMENT ASKS FOR

These hold wherever the process lands, and they matter more than style.

1. Each phase under `phases:` becomes one step, and keeps its name.

2. `after:` gives the edges. `after: a + b` is a join and waits for BOTH.
   Reading it as "either" is the defect the specification calls out by name.

3. Every handoff carries a key in square brackets. Each key becomes one field
   on the run's state, named exactly as the key with hyphens turned into
   underscores, and the sentence beside it becomes that field's comment. The key
   is the stable name; the sentence is prose that may be rewritten.

4. A phase MUST NOT begin before its inbound handoff exists. Where that is
   checkable, check it in the step rather than assuming it.

5. `automation: never` is a gate a person signs. The run stops there and does
   not continue until a person's decision comes back. Do not turn one into a
   notification, a log line, or an automatic transition, whatever the queue
   looks like.

6. Each line under `deviations:` is a backward or sideways edge, returning to
   the phase named on the right. The key in brackets names it, and that name
   belongs in the code.

7. A phase whose `after:` reads like "X or Y, whichever could not finish" is an
   exception edge: it is entered when those phases FAIL, not when they succeed.
   Do not wire it as an ordinary successor.

8. Anything in angle brackets is a blank the adopting organization fills in.
   Leave each one as a named constant at the top of the file with a TODO. Do not
   invent a value, a threshold or a date.

9. Record the document's `from:` line at the top of the file, so it says which
   reference process and which version it was generated from.

10. Run-scoped lines under `run-scoped:` are work that runs alongside the whole
    process rather than at one point in it, and a run may not close while one is
    unfinished. Say in the code what you did about them, including if the answer
    is that the runtime has nowhere to put them.

HOW THAT LOOKS IN GOOGLE ADK

11. Build a `Workflow` from `google.adk.workflow`, and pin `google-adk>=2.0` in
    a comment. Do not use `SequentialAgent`, `ParallelAgent` or `LoopAgent`: they
    are deprecated in favour of the graph, and they carry their own defects around
    state and control flow. The documentation moved to adk.dev, and anything you
    remember about nesting agents rather than drawing a graph is out of date.

12. Each phase is one node keeping its name. Take the node kind from how the
    phase resolves rather than from taste: a `human:` or `system:` phase is a plain
    Python function node, and a `runs` or `convenes` phase is an `Agent`.

13. `after:` gives the edges, written as tuple chains in `edges=[...]`, and the
    trigger is the `"START"` keyword. Take the order only from `after:` lines and
    never from the order the phases are listed in.

14. `after: a + b` is a `JoinNode`, and it must be guarded, because this is the
    worst trap of any runtime here. The join fires when every static predecessor is
    marked COMPLETED, nothing ever un-completes a node, and stored outputs are
    never cleared. So after a deviation re-runs one arm, the join fires the instant
    that arm finishes and hands the next phase LAST PASS'S value for every arm that
    did not re-run. It does not stall, it proceeds with stale data, and nothing
    logs. Stamp each arm's output with a pass counter or a content hash, and have
    the phase after the join compare the stamps and refuse to run when they
    disagree.

15. Each line under `deviations:` is a routed back-edge: a router after the
    phase on the left returning `Event(route=...)`, named after the key in
    brackets, with one arm going back to the phase on the right and one going
    forward. An unconditional cycle raises at construction, which is the one place
    this model checks your work. Nothing budgets a routed cycle, so add your own
    count and stop rather than looping forever.

16. Give every router an explicit `DEFAULT_ROUTE` arm, and route it to a phase
    that stops and asks a person. A route value matching no key writes a log
    warning, ends that branch, and lets the run finish reporting success with the
    rest of the process never having happened.

17. `automation: never` is a `RequestInput` node of its own, never an `Agent`
    asking a question. Decorate it `@node(rerun_on_resume=False)` and yield
    `RequestInput(message=..., payload=..., response_schema=...)`, so the run
    stops, persists, and delivers the person's answer to the node's successor as
    its typed input. A resumed workflow runs its tools at least once, so any
    irreversible act needs its own duplicate guard.

18. Make the gates durable or say plainly that they are not. Wrap the graph in
    `App(..., resumability_config=ResumabilityConfig(is_resumable=True))` and pass
    a persisting session service, never the in-memory one. Note in the file that
    the command line and the web UI cannot resume a run, so whoever releases these
    gates needs an operator surface that somebody has to write.

19. Every `Agent` in the graph gets `mode="single_turn"` and no `sub_agents`.
    A non-empty `sub_agents` list silently adds a transfer tool, and a model that
    uses it runs a different agent in this node's place while the graph's outgoing
    edge fires on schedule regardless: the topology is honoured perfectly and the
    work belongs to somebody else.

20. Model failure as a route, not as an exception. A node that raises does not
    propagate: the failure is caught, recorded, and shuts the workflow down without
    raising to the caller. So a phase that can fail catches its own failure and
    returns `Event(route="could-not-finish")`, and the exception phase hangs off
    that arm.

21. Keep every blank as a named module-level constant and never interpolate one
    into an `instruction=` string. Angle brackets and curly braces are ADK's own
    data selector syntax inside instructions, so a blank pasted verbatim stops
    being a blank and becomes a selector.

22. `by:` and `not-before:` have no expression, and `@node(timeout=)` is not
    one: it is an in-process wall clock that cancels the node and, because failures
    are swallowed, ends the run silently rather than recording a missed deadline.
    Nothing in `run-scoped:` has an expression either, and it must not be faked as
    an ordinary node, because a node has to be reached and has to finish before
    anything downstream starts, which is the opposite of what those lines mean.
    Leave both out of the graph and name them in the fidelity note.

Produce a second file alongside it, `FIDELITY.md`, and treat it as the more
important of the two. The code is for whoever builds this. The fidelity note
is for whoever has to decide whether this platform suits the process at all,
and that is usually a different person who will never read the code.

It has three parts.

**What came across.** Briefly: how many phases became steps, how many handoff
keys became state fields, which gates stop the run, which deviations became
edges. Counts and names, not reassurance.

**What did not, and what was done instead.** One entry per gap. For each one,
say what the document requires, what the platform can actually express, what
you did in its place, and what breaks if somebody later removes your
workaround. This last part matters most: a workaround nobody understands is a
workaround somebody deletes.

**What a person still has to decide.** The blanks are not a translation
failure, they are the point of a reference process, so list what has to be
filled in before this could run against anything real, and say which of those
choices the platform constrains.

Write it in plain English for somebody who has not read the specification, and
do not soften it. A translation of a reference process is a draft to argue
with, not a build artifact, and the honest account of what was lost is the most
useful thing you will produce.

Here is the process document.

```
PROCESS: write a routing rule          id: <team>/write-a-routing-rule   v1
from: ref/rev/write-a-routing-rule v1
owner: <who>                           effective: <date>
trigger: somebody asks who should get a kind of work, or <your review
         cadence> reopens a rule already in force
         watch: record=<a routing question> system=<the rule register>
                change=<somebody asks who should get a kind of work>
         or watch: every=<your review cadence>
concurrency: runs may overlap - one rule is one run, and <how many>
             rules over the same queue are never changed at once
goal: a rule the people it routes to have read, tested against past
      work, live in <the system that delivers the work>, and published
      at a version
phases:
  take-in-question   - human: write down what work needs a rule, who is
                       asking, and what goes wrong today without one
                       owner: routing-keeper      after: trigger
                       automation: <level>
  read-current       - runs collect-and-report: the rule in force, where
                       it sends work, and the volume it moves per
                       <period>
                       owner: routing-keeper      after: take-in-question
                       by: <days>                 automation: <level>
  name-who-gets-what - convenes decide-and-announce: <who> says who
                       should get what, in sentences, before anybody
                       writes a condition
                       owner: <your sales manager role>
                       after: read-current
                       by: <days>                 automation: <level>
  read-fields        - runs collect-and-report: every field the rule
                       would read, the system it lives in, and who
                       writes it
                       owner: data-steward
                       after: name-who-gets-what
                       automation: autonomous
  check-data         - runs assessment: how often each field is filled,
                       how often it is right, and how fast it goes stale
                       owner: data-steward        after: read-fields
                       by: <days>                 automation: <level>
  write-rule         - human: the rule written as <how many> plain
                       sentences a seller can read without training
                       owner: routing-keeper      after: check-data
                       by: <days>                 automation: <level>
  set-order          - human: which clause wins when two match, and the
                       named owner every unmatched item goes to
                       owner: routing-keeper      after: write-rule
                       automation: <level>
  set-clock          - convenes decide-and-announce: how long the
                       receiver has to act, promised to <whom>
                       owner: response-clock-monitor
                       after: set-order
                       automation: <level>
  check-capacity     - runs assessment: the volume each clause sends,
                       set against what each receiving queue holds today
                       owner: routing-keeper      after: set-order
                       automation: <level>
  show-to-receivers  - convenes briefing: the sellers and managers the
                       rule routes to read it and say where it is wrong
                       owner: routing-keeper
                       after: set-clock + check-capacity
                       by: <days>                 automation: <level>
  replay-past-work   - runs assessment: <how many> records from the last
                       <period> run through the rule, and every record
                       where the rule disagrees with what happened
                       owner: lead-scorer         after: show-to-receivers
                       by: <days>                 automation: <level>
  approve-rule       - convenes approval: <who> signs the rule at a
                       version, with the replay attached
                       owner: <your sales leadership role>
                       after: replay-past-work
                       by: <days>                 automation: never
  implement-rule     - system: the approved rule configured in <the
                       system that delivers the work>, with the version
                       recorded against the configuration
                       owner: routing-keeper      after: approve-rule
                       by: <days>                 automation: supervised
  verify-live        - runs assessment: the first <how many> live items
                       checked against where the rule says they go
                       owner: routing-keeper      after: implement-rule
                       automation: <level>
  publish-rule       - system: the rule at its version posted where
                       every person it routes to can read it
                       owner: routing-keeper      after: verify-live
                       automation: autonomous
  announce-change    - convenes decide-and-announce: who is told, on
                       which channel, and what is different for them
                       owner: routing-keeper      after: publish-rule
                       by: <days>                 automation: <level>
  watch-first-week   - runs collect-and-report: misroutes reported and
                       clocks missed under the new rule, for <how long>
                       owner: response-clock-monitor
                       after: announce-change
                       by: <days>                 automation: <level>
run-scoped:
  landing  - runs collect-and-report          owner: analytics
             every: <cadence>
             from: implement-rule   until: run close
  register - runs allocate-and-reconcile      owner: routing-keeper
             from: approve-rule     until: run close
handoffs:
  take-in-question -> read-current [routing-question]: the work the rule
    has to place, and the reason the current answer is not good enough
  read-current -> name-who-gets-what [rule-in-force]: the rule in force,
    written out in full, and the volume each of its branches actually
    moves
  name-who-gets-what -> read-fields [who-gets-what]: who should get
    what, in sentences, with the disagreements that were settled and by
    whom
  read-fields -> check-data [fields-and-owners]: every field the rule
    would read, its system, and the person or agent that writes it
  check-data -> write-rule [field-quality]: fill rate, accuracy and
    staleness per field, and any field the rule may not depend on with
    the reason
  write-rule -> set-order [draft-rule]: the rule in plain sentences, at
    a draft version
  set-order -> set-clock [order-and-fallback]: the precedence between
    clauses and the named owner for anything unmatched
  set-order -> check-capacity [clauses-to-count]: the same clauses, so
    the volume each one sends can be counted
  set-clock -> show-to-receivers [promised-clock]: the clock the rule
    promises, and who it is promised to
  check-capacity -> show-to-receivers [queue-volumes]: the volume per
    queue against what that queue holds, and every queue that would go
    over
  show-to-receivers -> replay-past-work [receiver-objections]: the rule
    as the receivers read it, with every objection written down and
    answered
  replay-past-work -> approve-rule [replay-result]: where the rule sends
    <how many> past records, and every record it would have sent
    elsewhere
  approve-rule -> implement-rule [signed-rule]: the signed rule at a
    version, and the name of the person who signed it
  implement-rule -> verify-live [configuration]: the configuration as
    built, and the rule version it was built from
  verify-live -> publish-rule [live-verification]: the live items
    checked, and where each one landed against where the rule said
  publish-rule -> announce-change [published-rule]: the address the rule
    is readable at, and its version
  announce-change -> watch-first-week [announcement-record]: who was
    told, when, and on which channel
deviations:
  check-data -> name-who-gets-what [fields-cannot-carry]: the fields
    cannot carry the rule, so who gets what is said again against fields
    that do hold up
  check-capacity -> set-order [queue-over-capacity]: a receiving queue
    cannot hold the volume a clause sends, so the order and the fallback
    are set again
  show-to-receivers -> write-rule [receivers-refuse]: the receivers do
    not accept the rule, so it is written again with their objections
    recorded
  replay-past-work -> write-rule [replay-disagrees]: the replay sends
    past work to a different owner than it actually went to
  approve-rule -> write-rule [approval-requests-changes]: approval comes
    back with changes, and the changed rule is replayed again before it
    returns for signature
  verify-live -> implement-rule [live-batch-misroutes]: the live batch
    lands somewhere the rule does not say, so the configuration is built
    again
  watch-first-week -> write-rule [same-fault-twice]: the rule is wrong
    in the same way twice in the first week, which is a rule problem
bindings:
  roster:  <the agent claiming routing-keeper> ·
           <the agent claiming data-steward> ·
           <who names who gets what> ·
           <who signs the rule> ·
           <the receivers who read the draft>
  systems: <the system that delivers the work> (write),
           the CRM (read), the rule register (write),
           the published rule page (write),
           the announcement channel (write)
  data:    <your territory map> <version>, <your segment definitions>
           <version>, <your response time promise>, the rule register
policy:
  a rule that has not been read by the people it routes to is not
    approved
  a rule that depends on a field <your fill rate floor> of records do
    not carry is not approved
  every rule names where an unmatched item goes, and the fallback is a
    person, never a queue nobody owns
  the rule is published in plain words at the same version it runs at,
    and the published copy is the one people are held to
  a rule changes in the live system only after it is signed, and the
    signature names a version
  changing a live rule without a run is not allowed, including <your
    emergency exception>, which is written up as a run afterwards
measures:
  cycle time: <target> from the question to the rule being live
  coverage: <target> share of routed work matched by a named clause
            rather than the fallback
  volume: <rules written or changed per period>
  quality gate: the replay disagrees with actual ownership on no more
                than <target> of past records before approval
```
One run

A simulation of one run

The activities are on the left, whoever is doing the active one is on the right, and the record of the run builds up as it goes.

This run is built from the same rows as the diagram above: the left column is the activity list, the captions are the activity lines, the cast is the roster, and the labels on the wires are what the handoffs say actually passes.

Adoption

What you fill in

61 blanks to fill. Everything else is the process.

this process from: ref/rev/write-a-routing-rule v1 Copy this line into your own document. It never claims this process is running anywhere; it records which draft yours started from, and it is what lets the catalog tell you when this one changes.

The header. Your own id, an owner, and the date it takes effect. One line records where it came from, and that line is what lets the catalog tell you when this reference process changes.

The roster. Which agent takes each activity, and which person takes each of the human ones. The process already names what it needs, so this is a lookup rather than a design exercise.

The numbers. Dates, budgets, cadences, and the targets in the measures block. Nothing here can be a reference value, because a target nobody chose is a target nobody meets.